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... Has a nasty little policy when they disconnect services for nonpayment. They don't notify you, and they throw the switch AFTER their contact-hours are over. How do I know this? I had an overdue bill, and tonight they cut my DSL. I'm online via an additional $9.95 paid to the Minneapolis WiFi network for 24 hours of service, which I paid so that I could pay the damn bill- Their billing offices are closed too! Even fucking Comcast can take payments after-hours and has 24/7 tech support!
It was my fault to have not made the payment. But their policy here is fucked.
They got an earful on their help-chat (which couldn't help me), on their contact-line (who couldn't see the illogic of connecting me to a CLOSED office), and tomorrow morning when I get home I'm gonna light a fucking fire- I better have my goddamned DSL back near-instantly.
To the roommates- Sorry for the trouble. I had no idea that this would happen, and had been aiming to make a payment in the morning anyway. :P
edit: They cut the DSL at 7:30, I was on the phone with Visi til 8:30, and THEY couldn't find the issue so I called QWest, who finally (with an operator who only barely spoke english- not necessarily foreign, just unintelligible) told me I needed to make a payment (Which I'd done) and kept trying to connect me with offices that were closed (THEY told me they were closed, and STILL tried to insist on connecting me)! Gods. THEN I went to the online help-chat, which told me exactly ZERO. Bleh.
It was my fault to have not made the payment. But their policy here is fucked.
They got an earful on their help-chat (which couldn't help me), on their contact-line (who couldn't see the illogic of connecting me to a CLOSED office), and tomorrow morning when I get home I'm gonna light a fucking fire- I better have my goddamned DSL back near-instantly.
To the roommates- Sorry for the trouble. I had no idea that this would happen, and had been aiming to make a payment in the morning anyway. :P
edit: They cut the DSL at 7:30, I was on the phone with Visi til 8:30, and THEY couldn't find the issue so I called QWest, who finally (with an operator who only barely spoke english- not necessarily foreign, just unintelligible) told me I needed to make a payment (Which I'd done) and kept trying to connect me with offices that were closed (THEY told me they were closed, and STILL tried to insist on connecting me)! Gods. THEN I went to the online help-chat, which told me exactly ZERO. Bleh.
